Regulation Of Notaries

Notaries obtain their authority from the Court of Faculties of the Archbishop of Canterbury. The regulation and handling of complaints against Public Notaries and disciplinary proceedings are governed by the Public Notaries (Conduct and Discipline) Rules 2009 and the Notarial Appeals and Hearings Rules 2000.

Complaints Procedure
My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1, The Sanctuary
Tel: 020 7222 5381

If you are dissatisfied about the service you have received please do not hesitate to contact me. If we are unable to resolve the matter, you may then complain to the Notaries Society, of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.

In that case, please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of the Notaries Society
Old Church Chambers
23, Sandhill Road
St James
Tel: 01604 758908

If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society or The Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman* if you are not happy with the result.

Legal Ombudsman
PO Box 6806
Wolverhampton, WV1 9WJ
Tel: 0300 555 0333

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • Six years from the date of act/omission; or
  • Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)

The act or omission, or when you should have reasonably known there was cause for complaint must have been after 5th October 2010.

*Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme rules or consult the Faculty Office.